Green Industry Sales Pro Wanted: Be a Key Player in Our Success!

Are you a motivated sales professional with a passion for the green industry and a knack for building strong customer relationships? We’re seeking a dynamic Key Account Representative to join our team and play a vital role in driving growth within our assigned accounts. In this position, you'll leverage your expertise in sales, logistics, and customer service to process orders accurately, identify upselling opportunities, and deliver tailored solutions that meet our clients’ evolving needs. Your proactive communication and strategic follow-up will ensure timely deliveries and exceptional service, helping us reinforce our reputation for quality and reliability in the green goods and hardscapes industry.

If you thrive in a customer-centric environment and are eager to make a meaningful impact, we want to hear from you. Join us and contribute to our mission of providing top-tier service while fostering lasting relationships that drive mutual growth and success.

• This is a full-time role working at KAT Wholesale in Olathe, Kansas.
• Salary Range: $55,000-$63,000 dependent on experience + variable compensation based on sales objectives.

Key Responsibilities:

• Order Processing: Accurately receive and process customer orders for assigned accounts while identifying upselling opportunities and ensuring order completeness.
• Quotes & Bookings: Prepare and deliver precise quotes to customers, follow up to maximize conversions, and proactively identify new sales opportunities to grow the book of business while coordinating booking details to meet customer expectations.
• Delivery Scheduling: Oversee all aspects of delivery logistics as the primary dispatcher for internal account representatives. Ensure timely and efficient product deliveries by coordinating logistics, tracking shipments, and collaboratively resolving any delivery challenges.
• Resolve Inquiries: Respond to customer inquiries promptly and effectively, providing accurate information and solutions to enhance customer experience and build trust.
• Document Activity: Maintain detailed records of customer interactions, inquiries, and transactions in the CRM system (Salesforce) to ensure accurate tracking and reporting of activities and facilitating follow-ups. Additionally, utilize the SBI system to track inventory levels and movements.
• Customer Service: Deliver exceptional service by building strong relationships with customers in the book of business, addressing concerns promptly, and collaborating with internal teams to ensure customer needs are met and sales targets are achieved.

Essential Job Duties:

• Identify and pursue new business opportunities within existing accounts, such as expanding product lines or services
• Scale your book of business season over season, meeting or exceeding established sales goals and objectives of green goods and hardscapes
• Build relationships with key decision-makers at assigned accounts to understand their business needs and develop targeted sales approaches
• Analyze account performance metrics, including sales data, customer satisfaction, and market trends, to identify growth opportunities
• Conduct daily calls and outreach communications with customers to enhance engagement and drive sales growth
• Respond promptly to customer inquiries via phone, email, or in-person, providing accurate and timely information.
• Promote product offerings to customers, effectively highlighting features and benefits to drive interest and sales
• Act as an expert resource for customers by demonstrating comprehensive knowledge of industry trends, products, and services
• Document customer interactions in the CRM system (Salesforce) to facilitate follow-ups and improve customer service
• Act as the primary dispatcher for managing delivery logistics for all internal account representatives, ensuring the dispatch board is filled effectively for timely and efficient product deliveries
• Collaborate with drivers to coordinate logistics, track deliveries, and address any issues that arise, enhancing customer satisfaction
• Tag and organize products to ensure easy identification and accessibility, taking photos of the latest products available for promotional purposes
• Conduct market research to stay up to date on industry trends, competitors, and customer needs, and adjust sales strategies accordingly
• Stay informed about emerging products and industry advancements to provide informed recommendations and expert advice to clients
• Monitor and maintain familiarity with on-hand inventory levels and forecast future inventory needs to ensure optimal stock management and availability for customer orders
• Collaborate with account representatives, outside sales representatives, and operations team members to ensure optimal product availability, maintain high-quality standards, and achieve operational objectives through regular communication and coordinated efforts
• Ensure that customer orders are accurately processed, shipped on time, and delivered successfully, while keeping customers informed throughout the shipping process
• Promote the company as a leader in quality, service, and availability, effectively communicating the value proposition to customers and reinforcing brand loyalty

Other Duties and Responsibilities:

• Promote and manage a safe work environment while following direction from the safety committee
• Promote and foster Company’s core values
• Other job duties as assigned by Site Manager

Competencies for Success:

• Job & Technical Expertise: Demonstrate depth of knowledge and skill in a technical or functional area.
• Customer Service & Retention: Demonstrate concern for satisfying external and/or internal customers.
• Personal Accountability: Take responsibility for individual or team performance, by setting clear goals and expectations, tracking progress against the goals, and requesting feedback.
• Teamwork & Collaboration: Demonstrate the ability to work effectively with others to achieve a common goal: Build relationships, share responsibility, resolve conflict, and respect diversity.

Minimum Qualifications:

• Required: 3+ years in plant industry or related fields, landscaping, garden centers, and/or nurseries
• Required: 3+ years of experience in sales, account management, or a related field, preferably in the landscape, horticulture, or related industry
• Required: Basic understanding of logistics and supply chain principles, with prior experience in coordinating deliveries
• Required: Familiarity with CRM software (preferably Salesforce) and ability to maintain accurate records of customer interactions and sales activity

We honor our core values and expect our employees to as well. They are work hard, take pride in your work, be optimistic and respectful, show commitment, and continually grow.

We invite individuals who think like we do and will position us for major organizational growth to apply today. Join us in revolutionizing the green industry!

All applicants will be required to take the Culture Index survey. If you’d like to be considered faster, please copy and paste the following into your browser to complete the survey now: https://go.apply.ci/s/A550CC0000

Please select the one named, KAT Wholesale Account Representative.